Androcles Consultants is a dynamic and innovative London based MAC consulting firm operated by a Andrew Daws providing customers with outstanding MAC IT program management, technical support, logistical, and executive level support, while maximizing innovation and cost reduction for individuals and business.

Friday, 21 February 2020 12:03

Giving access with Remotix Agent Featured

Written by 
Rate this item
(0 votes)

Step One

First you need to download and install the software.

Step Two

Then run the software, and it should put up a screen like the one below (it's different in different versions but the structure is the same)
If you don't see that, you need to find a way to do so. For a start, close or hide all apps other than Remotix, and the above window.

Step Three

You need to request all permissions as listed. It should take you to the System Preferences window, and you'll probably need to click on the padlock at the bottom, and put in your user password. This isn't the Apple password, or the email password, but the password on your computer, which you need when you install or update any software.  
If you don't I should be able to look at the screen, but not change anything.
Note: in each of the categories, you need to see Remotix Agent in the list AND click the check box against it.
At the bottom of the window, there is probably a check box to say don't show this again. Please don't click that: I need to check that it's all OK.

Step Four

Once you have done that, you need to go to the Agent window and tell me the computer ID and access code..
All being well I can then connect and ask for your permission to do stuff.
Read 54 times Last modified on Thursday, 27 February 2020 06:41
More in this category: MacOS Catalina: why not? »

Leave a comment

Make sure you enter the (*) required information where indicated. HTML code is not allowed.