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Friday, 21 February 2020 12:03

Giving access with Remotix Agent on Mac Featured

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Step One

First you need to download and install the software.

Step Two

Then run the software, and it should put up a screen like the one below (it's different in different versions but the structure is the same)
Before you go any further, at this point go to the file menu at the top, next to the Apple logo. Choose Hide Others. This should mean the only window open on screen is the one below. The reason for this is that otherwise the windows you want to look at may be hidden underneath other windows, such as your Mail or Word documents
If you can't see this window, ask me. You can't proceed without it.

Step Three

You need to request all permissions as listed. It should take you to the System Preferences window, and you'll probably need to click on the padlock at the bottom, and put in your user password. This isn't the Apple password, or the email password, but the password on your computer, which you need when you install or update any software.  
If you don't I should be able to look at the screen, but not change anything.
Note: in each of the categories, you need to see Remotix Agent in the list AND click the check box against it.
At the bottom of the window, there is probably a check box to say don't show this again. Please don't click that: I need to check that it's all OK.

Step Four

Once you have done that, you need to go to the Agent window and tell me the computer ID and access code..
All being well I can then connect and ask for your permission to do stuff.
Read 2791 times Last modified on Monday, 20 July 2020 11:16
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